Shipping policy

PROCESSING TIME
Orders ship from Melbourne, Australia. The current processing time is 1-5 business days. Please allow additional time during peak shopping seasons.

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STICKER-ONLY ORDERS (DOMESTIC & INTERNATIONAL)
To minimise your shipping costs, orders containing only sticker sheets are shipped as untracked letter mail via Australia Post. Refunds or replacements are not available for lost or damaged packages shipped without tracking. For peace of mind, we recommend choosing tracked shipping.

Domestic Shipping
• Untracked Letter mail: Flat rate AUD 4.95
• Tracked Letter mail: Flat rate AUD 6.95
• Delivery time: 2-12 business days

International Shipping
• Untracked Letter mail: AUD 5.5
• Over 20 Sheets: Orders may be split into two letters.
• Tracked Parcel Post: Available at checkout with no order limit.
• Delivery time: 10-25 business days.

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AUSTRALIA DOMESTIC SHIPPING
• FREE tracked shipping orders over AUD 99
• Parcel Post - AUD 10.95 (2-10 business days)
• Express Post - AUD 15 (1-5 business days)

Please note
The 'Leave in Safe Place' delivery option may not be covered by Australia Post's insurance.

INTERNATIONAL SHIPPING
• FREE tracked shipping to US & Canada on orders over AUD 150
• Shipping rates are calculated at checkout based on location and total weight.
• We ship to New Zealand, the United States, Canada, and more.
• If your country isn’t listed at checkout, please contact us for assistance.
• Delivery Time: 6-25 business days.
• A tracking number will be provided once your order has been shipped. Click here to track your package.

UK & EU CUSTOMERS
Due to VAT laws, we are unable to accept orders from these regions through our website. However, you can still order stickers directly from our website. For other items, please contact us directly, and we’ll create a custom listing for you on Etsy for you. We apologise for any inconvenience and appreciate your understanding.

Please note
• Customs & Duties: International customers are responsible for any taxes, customs duties, and fees charged by the destination country.
• Delivery Delays: Delivery times may be longer than usual due to limited international flights, social distancing measures, and customs processing. Delivery estimates are for guidance only.
• Tracking Updates: Tracking updates may be delayed for a few days until the package clears customs and is loaded onto the plane.
• Missed or Lost Packages: For quicker resolution of missed or lost packages, we recommend contacting your local post office directly, as they often have more up-to-date tracking information. We will also do our best to assist with your case.

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NEED HELP?
If you have any questions, please click the grey Live Chat button in the bottom-left corner of your screen to leave us a message. We’ll get back to you as soon as possible during our business hours.